IT Service Desk Apprentice
May 13, 2024
Caroola Group | Warrington / Apprenticeship |
Do you have a passion for finance and a drive to kickstart your career in the finance world? The Caroola Group is excited to be expanding the teams within The Caroola Apprenticeship Academy and is seeking enthusiastic and talented individuals to join our team as a credit control apprentice
As a Credit Control Apprentice, you will embark on an exciting and rewarding journey that combines practical on-the-job training with academic learning.
This position offers a structured pathway to success. In your first year, you will undergo comprehensive training whilst working towards achieving the AAT Level 2 Apprenticeship qualification through our apprenticeship provider Paragon.
Paragon Skills is an award-winning national apprenticeship provider and are rated the number one provider at the “Rate my Apprenticeship” top 50 providers. This is voted solely by Apprentices.
Guided by experienced professionals, you will gain invaluable practical experience and theoretical knowledge. Upon successful completion of exams and courses, you will confidently transition into a an Accounting position. This transformative journey will equip you with the skills and expertise to thrive in the accounting world, setting the foundations for a prosperous and fulfilling career.
As a credit control apprentice you will be responsible for providing administration support within the Billing and Credit Control teams
Responsibilities :
- Daily allocation of customer payments which are made direct into our bank account to invoices within our CRM. Ensuring these are done in an accurately and timely manner
- Support the team with the management of the billing mailbox and deal with queries within the agreed SLA of 24hrs
- Support the team in ensuring client records are correct and all billing is accurate
- Raise credit notes as requested from around the business, ensuring the correct reasons and nominals are reflected.
- Work closely with the credit control team to chase clients for overdue invoices
- Support the business with getting customers to move to our preferred collection method of Direct Debit
- To work on Ad hoc tasks as and when the business requires
Skills and Experience Required
- · Ability to communicate clearly.
- · Ability to work as part of a team
- · Ability to be innovative and use own initiative.
- · Have a good level of computer and keyboard skills. Experience of using all Microsoft applications, particularly Excel.
What we offer you:
- Opportunities for career progression within Caroola Group.
- Consistent financial reward upon successful completion of apprenticeship courses and exams.
- Comprehensive training and mentorship from industry experts.
- Access to the Caroola Hub of Benefits including: Discounts at Restaurants, Hospitality, Travel, Gym Memberships etc.,
- Holiday Entitlement: 25 days plus Bank Holidays
- Study support – Progress your career in your chosen field without worrying about finding the time, the right guidance or the money to do it
- Wellbeing: Caroola supports the mental health of its people. Take advantage of our mindfulness resources including our dedicated team of qualified Mental Health First Aiders.
- My Savings Pal – Earn cashback. Make your salary go further with big discounts on all of your shopping.
Start-dates for apprenticeships are flexible to accommodate successful candidates’ preferences.
Don’t miss out on this fantastic opportunity to launch your career with The Caroola Academy. Apply now and take the first step towards a bright future
Start Dates for the apprenticeships will be September 2024