We continually work to make this site as accessible as possible for everybody who uses it.  

If you have any questions regarding accessibility, please contact our Customer Services Team. We may monitor and/or record calls for security, quality or training purposes.  

Usability 

To make the site as usable as we can, we have introduced several features that will make it easier for you to find your way around: 

• Breadcrumb trails – This enables users to understand where the page they are currently on is within the structure of the website and easily navigate back if necessary. 
• Consistent presentation - The site is "built" from a series of set templates, offering consistency for users. 
  
  

Accessibility 

In order to ensure the information presented to the public is accessible, we try to make sure of the following: 

• That all content images used on this site include descriptive ALT attributes. Purely decorative graphics include null ALT attributes. 
• That tables are used purely for presenting data, not for formatting content. Where they are used, captions and column headers are included. 
• That, wherever possible, we will provide documents in an HTML format for viewing online with web browsers or for using assistive technologies such as screen readers. 
  
  

Visual design 

This site uses cascading style sheets for visual layout. This offers benefits in terms of accessibility, although the differing manner in which web browsers interpret style sheets may lead to some minor formatting errors. If your browser or browsing device does not support style sheets, the content of each page should still be readable. 

This site uses only relative font sizes, which means you are able to alter the font sizes to suit your preferences (for example, Internet Explorer users can alter their text size by going to the Text menu). 

Web Browsers 

This website was developed and tested satisfactorily using the following web browsers: 

Standards 

We strive to meet, and where possible exceed, the Priority 2 (WAI AA) standards guidelines set out under the W3C Web Accessibility Initiative. 

References 

W3 accessibility guidelines - explains the reasons behind each guideline. 
W3 accessibility techniques - explains how to implement each guideline. 
W3 accessibility checklist - a busy developer's guide to accessibility. 

Contact and Further Information 

If you have any questions regarding accessibility, please contact our Customer Services Team